Frequently asked questions
What will the HSBC Canada Sevens tournament schedule look like?
The HSBC Canada Sevens tournament schedule has not been determined yet and is being worked on. Please check back closer to the event for more details.
How is the Canada Sevens Tournament structured?
The HSBC Canada Sevens tournament structure for 2021 has not been determined yet and is being worked on. Please check back closer to the event for more details.
For more information on the HSBC World Rugby Sevens Series, click World Rugby Sevens Series.
Will in and out privileges be allowed each day?
In and out privileges will be allowed until 3pm on each tournament day. If you exit after 3pm, you will not be permitted to re-enter the stadium.
I have a question about my tickets...
For 2-day tournament passes or tickets from a Canada Sevens representative:
- You can find your tickets in your HSBC Canada Sevens Account Manager
- Check out our Account Manager FAQ
For single day General Admission tickets purchased through Ticketmaster.ca:
- You can find your tickets in your My Ticketmaster account
- Check out our Single Day General Admission Ticket FAQ
- Contact Ticketmaster at 1-855-985-HELP (4357)
What is mobile delivery?
Mobile ticketing is a new way to access your tickets through your smartphone, offering a more convenient, safe and flexible way to view, send and receive your tickets.
With mobile tickets, all tickets are fully digital and only accessible on your smartphone. Your phone is your ticket.
Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.
Can I still print my ticket(s) at home using a PDF?
No, print at home tickets (PDF) are no longer available as a ticket delivery option
Is there special group pricing?
Yes – groups of 10 or more receive a $10 discount on each tournament pass purchased. This offer is good for GA tickets only.
If you are buying 2-day GA tournament passes, use the code: GAGROUP to receive the discount.
If you are buying single day GA tickets, the discount will be automatically applied.
Ticketmaster is limited to 20 tickets per transaction. How do I purchase more tickets?
Groups looking to purchase 20+ tickets will either have to make multiple purchases online or can contact our ticketing representatives directly at firstname.lastname@example.org.
I am a wheelchair user. Can my friends and family sit with me?
Please refer to Commonwealth Stadium’s Accessibility page for more information.
Is there alcohol-free seating available?
Canada Sevens has designated alcohol-free seating within our Reserved and General Admission seating sections. For exact seating locations, please see below:
Section 209; Seat 101 to 109/110: Rows LL to RR
Level 200: Sections 224; Seat 101 to Section 225 Seat 1: Rows LL-VV
What are the accessibility options at Commonwealth?
- Commonwealth Stadium is wheelchair accessible.
- Gates 2, 6, 9, and 11 are wheelchair accessible.
- Gates 2, 6 and 9 are accessible via ramp entrance.
- An elevator to enter the stadium is available at Gate 11.
- Covered spectator spaces are available for wheelchair users. An attendant and two family covered spaces are available as well. Tickets must be purchased for these seating areas.
- Accessible washrooms and family change rooms are also available.
See Stadium Accessibility for more information.
Where is Commonwealth Stadium located?
Commonwealth Stadium is located at 11000 Stadium Rd, Edmonton, AB T5H 4E2.
What are the bag restrictions for this event?
To ensure a safe environment for the public, eliminate unnecessary contact at entry gates, and to accelerate fan entry into the stadium, Commonwealth Stadium and the Edmonton Elks have implemented a Clear Bag policy that limits the size and type of bags that can be brought into the stadium. Exceptions to this policy will be made for all medically necessary items after proper inspection. Commonwealth Stadium strongly encourages fans to not bring any type of bags, but fans will be able to carry the following style and size of bag, package, or container:
○ Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 12” x 6.”
○ No buckles, grommets/hardware or décor can conceal any part of the bag. It must be all clear.
○ One-gallon clear plastic freezer bag (zipper bag or similar).
○ Small clutch bags, which cannot exceed 4.5″ x 6.5″ in size, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags
More info on Commonwealth’s bag policy can be located HERE.
Are there any costume limitations?
It wouldn’t be HSBC Canada Sevens without the tradition of outrageous and fun “fancy dress” costumes or donning a patriotic outfit to support one’s country. While we encourage creativity, we also value safety, respect, and good judgement. If you’re planning to attend the event, take a moment to read over our guidelines that ensure all fans can enjoy Vancouver’s biggest party!
In addition to the specific information pertaining to BC Place Prohibited Items, costumes (including items that may be deemed potentially hazardous to other guests) may be subject to enhanced inspection upon entry. Masks are permitted only to be worn while in your seat. Masks cannot be worn on the concourse or common areas. Keep costume accessories limited. Hockey sticks, tennis rackets, swords, spears, toy weapons, etc. are not permitted. Remember that costumes deemed to be offensive may not be permitted inside the stadium. This includes costumes that may offend from a religious, political, racial and/or sexual perspective.
If you need assistance on event day, please call Guest Services at 780.944.5555 or click here.
Are animals allowed in Commonwealth stadium?
Animals are not permitted in Commonwealth Stadium with the exception of accredited service animals and service animals in training.
Where is the First Aid station?
St. John Ambulance attendants provide first aid throughout the stadium. First Aid tents are set-up on the concourse during Edmonton Elks games and major events. If you require first aid, you can notify a Commonwealth Stadium staff member and they will radio a First Aid Attendant to provide assistance.
What methods of payment are available in the stadium?
Cash or credit cards are accepted. Bank machines are located in the East and West pods.
Can I use my camera/video camera in the stadium?
Still cameras (non-professional, 200 mm lens or smaller) are permitted. Professional grade cameras, tripods, selfie sticks are not permitted.
At what age is a guest required to have a ticket?
Children age two and under will be admitted free as long as the child is sitting on an adult’s lap. If a parent requires a physical seat for the child, he/she must purchase a ticket.
Are there baby changing areas?
Baby changing stations are located in all washrooms throughout Commonwealth Stadium. There are also family washrooms available near Gate 2 and Gate 9.
For venue specific information on the following topics, please refer to Commonwealth Stadium’s ‘Plan Your Visit’ page.
– Alcohol Policy
– Allergies and Dietary requirements
– Bag Inspections
– Code of Conduct
– Guest Enquiries & Services
– Lost and Found
– Lost Children
– Prohibited Items
– No Smoking Policy
Food & Beverage
What types of food and beverage options are available at Commonwealth Stadium?
Commonwealth stadium offers a variety of food and beverage options sold through the many concessions located on the east and west concourses.
Can I bring my own food into the stadium?
Guests are not permitted to bring food into Commonwealth Stadium, except individual snacks.
Outside food cannot be brought into any suite. Guests must also adhere to the following:
- All food items should be wrapped, bagged, or left inside a container to avoid spillage.
- Food that might be thrown as a projectile must be sliced or sectioned (i.e., oranges, apples and other fruits).
- Food containers must be soft-sided and small enough to fit under the guest’s seat. Plastic water bottles (1-litre or less), juice boxes, and thermoses are permitted.
The following are not allowed: glass bottles, pop or beer cans and containers over a capacity of 1 litre.
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